From: http://fashiono.my/2009/11/the-online-shopping-dictionary/
The Online Shopping Dictionary: frequently used terms in blogshops
When I started to shop online, I saw so many unfamiliar terms which I didn’t understand. What is COD? What does pre-order means? To help you understand the terms (so not to be as clueless as I was), we compiled a list of terms in alphabetical order. Find out the most frequently used terms in blogshops and what they mean.
Available
Available means the item is still not sold. However, due to the fact that most blogshops do not stock up a lot of items of the same design, it may be sold out very quickly.
Available means the item is still not sold. However, due to the fact that most blogshops do not stock up a lot of items of the same design, it may be sold out very quickly.
Back-out customers
Back-out buyers are buyers who had made an order and, before payment is made, cancel the order. Usually, back-out buyers would be blacklisted in the blogshop.
Back-out buyers are buyers who had made an order and, before payment is made, cancel the order. Usually, back-out buyers would be blacklisted in the blogshop.
Blacklisted
If a buyer had been blacklisted by a seller, it means that the buyer is no longer welcomed to shop in the particular blogshop. Some blogshop do list the email of the blacklisted buyer on their blog.
If a buyer had been blacklisted by a seller, it means that the buyer is no longer welcomed to shop in the particular blogshop. Some blogshop do list the email of the blacklisted buyer on their blog.
Blogshop
An online shopping site which uses free blogger or wordpress service. Blogshops do not usually have their own domain or a shopping cart.
An online shopping site which uses free blogger or wordpress service. Blogshops do not usually have their own domain or a shopping cart.
Blogshop owner
A term to refer to the person who owns a blogshop.
A term to refer to the person who owns a blogshop.
Buyer
Customer/consumer/shopper. Its a generic word usually used to describe consumers who buy items online.
Customer/consumer/shopper. Its a generic word usually used to describe consumers who buy items online.
Cash deposit machine
A cash deposit is a machine which accept actual cash and deposit them. If a seller offers this payment method, you can transfer actual cash to their account. Note that cash deposit machines do not accept notes below RM10.
A cash deposit is a machine which accept actual cash and deposit them. If a seller offers this payment method, you can transfer actual cash to their account. Note that cash deposit machines do not accept notes below RM10.
Chatbox
A chatbox or c-box is a public chatroom where you can send and receive message to/from other people in the same chatbox. Sellers and buyers utilise the chatbox to communicate live with each other.
A chatbox or c-box is a public chatroom where you can send and receive message to/from other people in the same chatbox. Sellers and buyers utilise the chatbox to communicate live with each other.
COD
An abbreviation for Cash on Delivery.
If a seller provide this type of payment method, it means that seller would pass the item(s) to buyer in exchange of cash. Usually, buyer would suggest a few location convenient to them and do the transaction face-to-face.
An abbreviation for Cash on Delivery.
If a seller provide this type of payment method, it means that seller would pass the item(s) to buyer in exchange of cash. Usually, buyer would suggest a few location convenient to them and do the transaction face-to-face.
COD Location
Locations where COD takes place. It is the place where the buyer and the seller agree to meet up to exchange the item(s) for money. Usually, the place would be determined by the seller. However, sometimes buyer may request for a new place in which the seller will usually obliged if it is convenient.
Locations where COD takes place. It is the place where the buyer and the seller agree to meet up to exchange the item(s) for money. Usually, the place would be determined by the seller. However, sometimes buyer may request for a new place in which the seller will usually obliged if it is convenient.
Courier Service
Faster delivery service such as Poslaju. It requires the recipient’s signature
Faster delivery service such as Poslaju. It requires the recipient’s signature
Delivery
The process of sending items that the buyer had ordered to their address through courier service such as Poslaju.
The process of sending items that the buyer had ordered to their address through courier service such as Poslaju.
Deposit
A partial or initial payment of an item. Sellers usually require buyers to pay deposit for pre-order items.
A partial or initial payment of an item. Sellers usually require buyers to pay deposit for pre-order items.
Designer inspired
Designer inspired products are product which design is inspiredfrom famous designers. It is similar, but not the same as the original. Usually, to avoid getting in law suit for stealing someone’s idea, the designs are usually different in colour, material, etc.
Designer inspired products are product which design is inspiredfrom famous designers. It is similar, but not the same as the original. Usually, to avoid getting in law suit for stealing someone’s idea, the designs are usually different in colour, material, etc.
E-shop
An online store. It is a wide description which includes blogshops and proper e-commerce site.
An online store. It is a wide description which includes blogshops and proper e-commerce site.
Enquiry
Enquiry is the act of asking the seller for more information on an item. It is gathered from from the online community that customer ethnics requires that only buyers who are genuine interested should send enquiries to the buyer.
Enquiry is the act of asking the seller for more information on an item. It is gathered from from the online community that customer ethnics requires that only buyers who are genuine interested should send enquiries to the buyer.
Bank/fund transfer
Fund transfer is a form of payment method. It can be done online or over the counter.
Fund transfer is a form of payment method. It can be done online or over the counter.
Item code
A set of numbers and letters given to a certain item. It is usually done to enable the buyer to identify the item easily.
A set of numbers and letters given to a certain item. It is usually done to enable the buyer to identify the item easily.
Limited Stock
Limited stock means not many piece of the item is left. If you do not place an quick enough, you may not be able to get the item.
Limited stock means not many piece of the item is left. If you do not place an quick enough, you may not be able to get the item.
Manual bank Transfer
Fund transfer that is not electronic e.g payment using cash deposit machine
Fund transfer that is not electronic e.g payment using cash deposit machine
Maybank2u
An electronic service provided by Maybank to enable someone to do banking anytime, anywhere on the Internet
An electronic service provided by Maybank to enable someone to do banking anytime, anywhere on the Internet
Non-restockable
Non restockable means that the item cannot be restock even if customers request for it. It can be due to many factors such as the items are imported, the suppliers no longer have the items or other reasons.
Non restockable means that the item cannot be restock even if customers request for it. It can be due to many factors such as the items are imported, the suppliers no longer have the items or other reasons.
Non-exchangeable
Items which are non-exchangeable means that if the buyer is not satisfied with the item, the buyer cannot choose another item from the blogshop in exchange of the initial purchased item.
Items which are non-exchangeable means that if the buyer is not satisfied with the item, the buyer cannot choose another item from the blogshop in exchange of the initial purchased item.
Non-refundable
Items which are non-refundable means that if buyer is not satisfied with the item, the buyer cannot return the item and get the money back.
Items which are non-refundable means that if buyer is not satisfied with the item, the buyer cannot return the item and get the money back.
Online Banking
A computerized service offers by the bank to allow buyers to get online with the bank to transfer funds to the seller.
A computerized service offers by the bank to allow buyers to get online with the bank to transfer funds to the seller.
Order form
An electronic form on blogshop to enable buyer to place an order. Buyer who are interested in an item need only fill in the form and click submit to order.
An electronic form on blogshop to enable buyer to place an order. Buyer who are interested in an item need only fill in the form and click submit to order.
Payment method
Ways in which payments can be made to sellers. Popular payment method in online shopping includes electronic transfer through Maybank2u, paypal, etc.
Ways in which payments can be made to sellers. Popular payment method in online shopping includes electronic transfer through Maybank2u, paypal, etc.
Pos Expres
A mailing service offered by Pos Malaysia. It usually reach destination within 2 business days. It is slower than courier but faster than ordinary mail. Unlike Pos Laju, it does not require recipient’s signature.
A mailing service offered by Pos Malaysia. It usually reach destination within 2 business days. It is slower than courier but faster than ordinary mail. Unlike Pos Laju, it does not require recipient’s signature.
Pos Laju
A courier service offered by Pos Malaysia. Parcels usually reach destination the next business day to major towns in Malaysia.
A courier service offered by Pos Malaysia. Parcels usually reach destination the next business day to major towns in Malaysia.
Postage
See delivery
See delivery
Pending
If the item is marked as pending, it is awaiting for confirmation of purchase from the interested buyer.
If you are interested in the particular item and wish to try your luck, you can try to email the buyer to put you in the waiting list had the initial buyer decided to give up the item.
If the item is marked as pending, it is awaiting for confirmation of purchase from the interested buyer.
If you are interested in the particular item and wish to try your luck, you can try to email the buyer to put you in the waiting list had the initial buyer decided to give up the item.
Pre-loved
Pre-loved item is a secondhand item which had previously been owned or used.
Pre-loved item is a secondhand item which had previously been owned or used.
Pre-order
According to wikipedia, a pre-order is an ‘order placed for an item which has not yet been released’. It means that buyers can order item(s) in which the seller had not buy. This method allows buyers to know the demand of the item and lower the risk of unsold stocks. Usually the seller would require interested buyer to pay a deposit.
Restockable
Items marked as restockable usually means that the seller is willing to re-order from their supplier to sell to buyers. Usually, seller would only do so if there is popular request.
If the item is already sold out, you can try to email the buyer to show your interest. If the buyer receive enough request, they would probably oblige.
Items marked as restockable usually means that the seller is willing to re-order from their supplier to sell to buyers. Usually, seller would only do so if there is popular request.
If the item is already sold out, you can try to email the buyer to show your interest. If the buyer receive enough request, they would probably oblige.
Refundable
It means that items sold could be returned in which buyer will get their money back/change for another item.
It means that items sold could be returned in which buyer will get their money back/change for another item.
Reserved
An item which is reserved means that another buyer had made a confirmation to buy the item but yet to make any payment. If you’re interested in that particular item, you may inform the seller to put you on the waiting-list. If the initial buyer back-out from buying the item, the seller can release it from you.
An item which is reserved means that another buyer had made a confirmation to buy the item but yet to make any payment. If you’re interested in that particular item, you may inform the seller to put you on the waiting-list. If the initial buyer back-out from buying the item, the seller can release it from you.
Reserved with deposit
An item which is reserved with deposit means that the buyer who is interested in the item had reserve the item and pay a sum of money to the seller as deposit.
An item which is reserved with deposit means that the buyer who is interested in the item had reserve the item and pay a sum of money to the seller as deposit.
Return policy
Rules on returning items sold.
Rules on returning items sold.
Seller
In the online shopping scene, seller refers to the e-shop retailer
In the online shopping scene, seller refers to the e-shop retailer
Shipping
Look at delivery
Look at delivery
Shopping Cart
Shopping cart keeps the list of items a buyer had chosen from the online store. When the buyer is ready to ‘check out’, the buyer could see the list of final purchase before buying the items.
Shopping cart keeps the list of items a buyer had chosen from the online store. When the buyer is ready to ‘check out’, the buyer could see the list of final purchase before buying the items.
Sold
The item is unavailable as it had been sold. That is unless it is stated as ‘restockable’.
The item is unavailable as it had been sold. That is unless it is stated as ‘restockable’.
Spammers
A negative term to describe person who floods chatboxes with the same messages.
A negative term to describe person who floods chatboxes with the same messages.
Terms & conditions
A set of rules set by the sellers that form an agreement with the buyer who orders from them.
A set of rules set by the sellers that form an agreement with the buyer who orders from them.
Tracking
Parcel tracking is a service offered by courier company to track the status of the parcel.
Parcel tracking is a service offered by courier company to track the status of the parcel.
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