Showing posts with label Paypal. Show all posts
Showing posts with label Paypal. Show all posts

Thursday, November 17, 2011

PayPal Launches Facebook App for Sending Money to Friends

Payment is a thorn in the side for blogshops and Facebook stores which typically do not utilize automated payment systems like Paypal to afcilitate transactions.

This has given rise to credibility issues, that is the inadequacy of the platform to process e-commerce transactions.

With this new app, however, it might make social commerce more convenient for sellers and buyers.  I think this represents a step toward credibilizing social commerce.  In other words, instead of blogshop/FB store owners having to move to a more 'legitimate' EC platfiorm like a shopping cart to gain credibility, social media is becoming more credible as an EC platform with facilitites like this.

The other question, of course, is whether users in this part of the world will adopt this or other apps like this one.

From: http://mashable.com/2011/11/17/paypal-facebook-send-money/#view_as_one_page-gallery_box3137


Social payments are taking a giant leap forward. PayPal has unveiled a Facebook app that lets you send money to friends.


The app, simply titled Send Money, is just as straightforward as its name. You have the choice to send either an ecard with money or just money with no card. You select a card, choose a friend to send it to and then select how much money to send.

“The PayPal and Facebook infrastructure have now merged,” PayPal’s Anuj Nayar says. “This is another way to personalize the act of giving money.”

While there are several ways to pay with PayPal via Facebook (Payvment comes to mind), this is the first app to enable peer-to-peer payments via Facebook and PayPal. And because it’s a peer-to-peer transaction, there is no transaction fee, though PayPal’s regular limits and international fees still apply.

“Sending money, person to person, is free,” PayPal Senior Product Marketing Manager JB Coutinho said. “If it’s funded by a PayPal balance or linked to a bank account, it’s free.”

And while the primary aspect of the Send Money app is its enablement of transactions across the world’s largest social network, the ecard aspect is being emphasized as well. PayPal was quick to point out that more than 500 million ecards are sent every year, and that’s why PayPal is offering dozens of choices for everything from birthdays to congratulations.

We can see the app really taking off. Users who see on Facebook that it’s a friend’s birthday can quickly fire up the app and send a card and some cash within a few minutes. The app is just as useful for things like lottery pools and reimbursing friends for lunch. It’s a big step toward making social payments a reality.

If you want to learn more about the PayPal Send Money Facebook App, we’ve created a simple walkthrough of the payment process. Check it out in the gallery below, and let us know what you think of the app in the comments.

Wednesday, July 13, 2011

Online shopping statistics in Singapore in 2010 study by Paypal

Paypal's study on online shopping in Singapore in 2010.

From: http://www.mediabuzz.com.sg/asian-emarketing-latest-issue/1247-paypals-first-comprehensive-study-on-online-and-mobile-shopping-in-singapore


PayPal’s First Comprehensive Study on Online and Mobile Shopping in Singapore

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Conducted by Nielsen in January and February 2011, the wide-ranging PayPal Online and Mobile Shopping Insights Study sampled 407 Singapore shoppers for their online and mobile shopping transactions over the past 12 months, exploring potential growth and respective trends in Singapore.
It is PayPal’s first ever comprehensive consumer survey in the country to measure local attitudes and behaviours when shopping online and on mobile devices.
The research confirms that online shopping is increasingly gaining popularity in tech-savvy Singapore, which is no surprise, but what is amazing is how fast it has grown. According to PayPal’s study, the size of the Singapore online shopping market reached S$1.1 billion in 2010 and is forecast to reach S$4.4 billion in 2015. Even though 1.2 million Singaporean online shoppers (above the age of 18 years old) had an average spend per head of S$1,492 over the past year, two-thirds of the online shopping spend (S$730 million) came from the middle income and above groups in Singapore.
The study also reveals the unique preferences of Singaporean online shoppers and the business implications for local retailers, strengthening Singaporeans’ reputation as being one of Asia Pacific’s most affluent and sophisticated online shoppers.
Contrary to popular belief that Singaporeans shop online primarily on overseas websites, a significant portion of online retail purchases are domestic as online shoppers spend nearly 40% (approximately S$420 million) on local websites. Even when Singaporean online shoppers do buy from overseas websites, they cite “unavailability” (58%) and “greater choice” (48%) as more important reasons than “less expensive” (44%), “better discounts” (42%) or “strong Singapore dollar” (35%). Therefore, local merchants can benefit from the growth in domestic online spending as well as offer a wider choice and selection of goods (instead of competing on price) to get a larger slice of the online shopping market.
Elias Ghanem, PayPal’s General Manager for South East Asia and India, said, “With the online shopping market growing so quickly and breaking through the billion dollar mark, Singaporeans are clearly finding great value and a wide range of products and services on the Web, be it on domestic or overseas websites. The study results prove to local merchants that they should embrace a multi-channel approach for both in-store and online retail experience, with mobile as an emerging platform, in order to be wherever their customers are.”

Some of the key findings for domestic and cross-border online shopping in Singapore:

  • Online shopping is more than just airline and hotel bookings. While the travel category is tops, it only accounted for S$307 million or 28% of the online shopping market in Singapore. Other key online shopping categories include: Fashion/Beauty (S$146 million, 13% share), Entertainment/Lifestyle (S$143 million, 13% share), IT/Electronics (S$117 million, 11% share), General Insurance (S$83 million, 8% share), and Gifts/Collectibles (S$75 million, 7% share).
  • Singaporean online shoppers buy different items between domestic and overseas websites. Movies/events tickets (S$36 million) and general insurance (S$36 million) are top categories for domestic online shopping, while books (S$41 million) and movies/music/video games (S$24 million) are top categories for cross-border online shopping. In addition, online shoppers buy nearly double the amount of clothing (S$84 million) and travel packages (S$38 million) on overseas websites compared to domestic sites.
  • Enhancing security can boost online spending, especially for the high income group. Slightly more than 4 out of 10 say that current credit/debit card security measures for online transactions are inadequate and half believe they are taking a risk every time they transact online with their credit/debit cards. Yet, increasing safety measures would convince nearly 6 out of 10 to spend more online. In fact, the high income group was the most concerned about security measures (57%), but are the most willing to increase their online shopping if safety is improved (65%).

In addition, these were the key findings for m-commerce and mobile shopping:

  • Mobile shopping is in its infancy stage. Over 364,000 Singaporean online shoppers spent S$43 million on their mobile devices last year, approximately 4% of the online shopping market. Mobile shoppers bought low-priced items like movie tickets, fashion items and mobile apps, leading to an average spend per head of S$119 over the past year.
  • Growth potential for mobile shopping is significant. 4 out of 10 online shoppers in Singapore are willing to make a purchase on their mobile phones. More importantly, nearly 6 out of 10 of the high income group would be interested to do so, and they accounted for more than half of the mobile spend last year. In addition to more Singaporean online shoppers interested in buying on their mobile devices, they would like to buy higher-priced items like IT/electronics, general insurance and collectibles, boosting the potential size of the mobile shopping market.
  • Convenient, safe, and fast mobile shopping experience will be critical for mass adoption. The top three barriers to mobile shopping are small screen size (55%), security concerns (52%) and slow mobile Internet connection (42%).
Based on the online and mobile shopping study results, Elias concluded, “The strong call-to-action for local merchants is to quickly adopt a multi-channel retail strategy, provide greater choice in their online product offerings and offer more secure online payment options. In order to sell to mobile shoppers, they should choose a safer mobile payment method that can be completed in as few clicks as possible.”

Malaysian Online Spending 2010 Study by Paypal

Paypal did a study on Malaysian online spending, via the Lowyat website:


 22 April 2011 01:13 PM

Think you're addicted to online shopping? Don't worry, you're not alone. According to PayPal's first ever "Online and Mobile Shopping Insights" study in Malaysia, Malaysians are groaning to be sophisticated and affluent online shoppers. The study which was conducted by The Nielsen Company, the size of the Malaysian online shopping market reached RM1.8billion in 2010 and by 2014, it will grow to a staggering RM5billion. The survey also showed that there were 1.1 million Malaysian online shoppers last year (above the age of 18) with an average spend per head of an interesting RM2,461 and no surprises they come from the middle income and above groups in Malaysia.

“With the online shopping market growing so quickly and nearly reaching the two billion Ringgit mark, Malaysians are finding great value in buying products and services via the Web as part of their daily lives,” said Elias Ghanem, PayPal’s Managing Director and General Manager for South East Asia and India. “In addition, Malaysians prefer to shop on local websites and are looking online for a wider range of higher-quality goods, not just the lowest price. So domestic retailers have a chance to compete with overseas websites and should set up their online stores now to capture a slice of the RM1.8 billion online shopping market.”

Hit the jump for a more detailed breakdown of the findings from the study
PayPal Online and Mobile Shopping Insights Study - Malaysia 2011
A Quick Snapshot

About the study
The PayPal Online and Mobile Shopping Insights Study – Malaysia 2011 is the company’s first ever comprehensive consumer survey in the country to measure local attitudes and behaviours when shopping online and on mobile devices.

Conducted by The Nielsen Company in January and February 2011, the wide-ranging study sampled 400 Malaysia online shoppers aged 18 and above, for their online and mobile shopping transactions in the past 12 months, including a breakdown of specific demographics, such as personal income level, and also explores the potential growth of the online shopping market and the upcoming mobile shopping trends in Malaysia.

What the study shows
The study reveals some interesting local trends that strengthen Malaysians’ reputation of being one of Asia Pacific’s most affluent and sophisticated online shoppers.

Malaysians are spending more online each year
●      The size of the Malaysian online shopping market was RM1.8 billion in 2010 and is expected to grow to RM5 billion by 2015.
●      With 1.1 million online shoppers 18 years and above, Malaysians spent an average ofRM2,461 per person in 2010
●      70% of the total online shopping spend came from the middle income and above[1]groups in Malaysia.
●      Online shopping in Malaysia is becoming more mainstream and a bigger part of Malaysians’ daily lives as shown by the wide range of categories:
o   Travel = RM435 million (24% share)
o   Bill payments = RM329 million (18% share)
o   Entertainment and lifestyle = RM255 million (14% share)
o   IT and electronics = RM218 million (12% share)
o   General insurance = RM205 million (11% share)
o   Fashion and beauty = RM181 million (10% share)
o   Gifts and collectibles = RM68 million (4% share)

Malaysian shopaholics are buying more from local websites
●      Malaysians are also contributing to the local economy with 45% of online shopping conducted on local websites (worth RM825 million).
●      Malaysians are purchasing nearly 2.5 times as much airline tickets from local websites (RM173 million) vs. overseas websites (RM72 million).
●      Financial products/services (RM78 million) and health/beauty products (RM29 million) are mainly local online purchases.
●      Clothings/shoes/accessories are slightly larger for local (RM48 million) vs overseas (RM41 million) online purchases.

Malaysians shop on overseas websites for greater variety and higher quality of products, not just for lower prices
●      35% of the online spend in Malaysia is with overseas merchants - worth RM627 million
●      Malaysian online shoppers cite “unavailability” (65%), “greater choice” (55%) and “higher quality” (36%) as more important reasons than “less expensive” (35%), “better discounts” (32%) and “strong Malaysian Ringgit” (23%) when buying from overseas websites.
●      Nearly twice as much spent on books from overseas (RM63 million) vs. local websites (RM36 million).
●      Again, nearly twice as much spent on movie/music/game downloads from overseas (RM51 million) vs local websites (RM27 million).
●      Malaysians’ favourite countries for overseas online shopping were the US, Singapore, UK, China and Hong Kong.

Safety and assurances are key features Malaysians want when shopping online
●      Security is a top concern for online shoppers in Malaysia.
o   4 out of 10 Malaysian online shoppers said that current credit/debit card online security measures are inadequate.
o   Nearly 6 out of 10 believe they are taking a risk every time they transact online with their credit/debit cards.
●      However, increasing safety measures would convince nearly 7 out of 10 to spend more online.
o   In fact, the middle income[2] group, which accounts for the largest share of the online shopping market (42%), is the most willing to increase their online shopping if safety is improved (72%).
●      For cross-border shopping, assurances like secure online payment method (47%), protection for purchases (34%), and financial details not shared with merchants (31%) are more important than fastest way to receive item (21%) and cheapest payment method (17%).

Malaysians are keen to try out mobile shopping
●      Over 254 thousand online shoppers spent RM100 million on their mobile devices last year, approximately 6% of the online shopping market value.
●      The top activity for mobile shoppers was paying the bills on the go (22%), followed by buying low-priced items such as movie tickets (21%), books (15%) and movie/music/game downloads (14%) which led to an average mobile spend per head of RM388 in the past year.
●      4 out of 10 online shoppers are willing to make a purchase on their mobile phones.
●      The top three barriers to mobile shopping are small screen size (48%), slow mobile Internet connection (48%) and security concerns (37%).


[1] with personal earnings of RM4,001 and above
[2] with personal earnings of RM4,001 to RM8,000

Thursday, June 23, 2011

Blogshops and their variants on Facebook emerged in SE Asia as crude solutions to overcome order processing and payment facility barriers required on standard e-commerce online platforms.  They represent very crude approaches to enable mass participation of online commerce.

In this article, we can see that the same problem occurs in other parts of the world as well.  The difference here is that while the option for manual payment processing is mentioned here (and described as primitive), it is not considered as a viable approach.  In Malaysia and Singapore, however, the inconvenience is tolerated and a model of online retailing is developed that is based on the uniqueness of the hosting platform.

From: http://www.mizalla.com/blog/2011/06/17/social-commerce-f-commerce-and-the-paypal-dilemma/

Social Commerce, F-commerce, and the Paypal Dilemma

We just received a letter from Mohammed, a florist in Beirut. Mohammed was speed-reading through our blog and came across a post about F-commerce.

He mentioned that he has relatively no experience in online retail but he’s interested in expanding his business on Facebook. The main set-back he says is that existent e-store Facebook applications allow monetary transactions only through Paypal. Lebanon is on the list of Paypal’s blocked countries, which makes it impossible to expand a business through F-commerce. He also mentioned that he doesn’t have a website or e-store at the moment and that he’d like to know more about the concept of F-commerce.

“…How can I keep myself updated on the status of F-commerce in Lebanon? Will it be authorized and what do I need to make it happen on my Facebook page?”

The thing is, Facebook signed a deal with Paypal in February 2010. PayPal processes payments on Facebook and handles payments for Facebook Credits (FB’s virtual currency).

There are a bunch of interesting applications out there that allow retailers to add their products online. Pavement for instance, is an application that integrates an online shop with a business’ Facebook Page. Paypal however, is needed to process payments on the F-store, which leads us back to the basic dilemma. Mohammed can opt for another application like BigCommerce SocialShop, where he can link his e-store to his Facebook Page, add a shop tab, and automatically upload products from his site. When customers click on a product, the application will take them to the original website where they can shop freely, using the website’s payment gateway.  But Mohammed doesn’t have a website.

In this case, one can choose to upload products in an album on Facebook, mention details about items and pricing in the comments section, and set an e-mail account in order to process client requests. That’s a primitive solution, we know. Hiring a developer to develop a tailored application will reap better outcomes, however, other payment gateways cannot be integrated with FB applications yet. Mohammed can choose to open his own e-commerce website, which requires a registered Lebanese company, design, development, social media, and advertising; in other words, unforeseen expenses for a micro-business.

Mohammed needs a service that allows retailers to benefit from a ready to use e-commerce platform that contains all the tools required to market and sell products with minimal operation costs. This will allow him to expand his business with an electronic branch that is fully run and maintained for him.
That’s exactly what we do here at Mizalla.com. We’ve created real solutions for merchants in Lebanon, the Middle East, and North Africa. For inquiries, a simple phone call will do. Click here, for further details.

Oh, on another note, we’re secretly hoping that Mohammed will add his feedback in the comments section on this post. Let’s see how this goes!